Refers to the relationship between a guest and a host, wherein the host receives the guest with goodwill, including the reception and entertainment of guests, visitors, or strangers.

We interact with these situations all the time, whether on a giving or receiving end of business. Hotels, Restaurants, Resorts, Cruise Ships, Casinos are various businesses that fall within the Hospitality range. Having good customer service can be directly related to their profits; however, they also need to ensure they host a safe environment, free of accidents and misunderstandings. Proper education will reduce liabilities and increases profits.